Nor will you be able to view the fault report number or any available details about the fault. If you need help remembering your username or password you can use the links below. Go to our email log in page > to log in to your BT Mail inbox. You have had too many unsuccessful attempts to login. Help reporting and fixing landline problems online Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Enter your user name and password to log in. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. So you get the same service, and it could save you time too. While telephone lines do have 48 volts of electricity running through them, its usually not enough to cause a shock, though it may affect a pacemaker. If youre not able to log in to My Account, you can still check the progress of a fault but we wont be able to show you all the information for security reasons. Always call your local authorities in an emergency. Reported a problem already? Scams: Information about scams currently circulating Improve your internet connection, whether it's slow or you can't connect. Sometimes we can identify and fix a fault at the same time. This should reset the phone. BT Broadband help. Faults & repairs | Quick fixes & expert support | BT Business Fix your dropping BT broadband connection | BT Help Continue the test to all the phone lines. You have been temporarily locked out. For further help and support visit: http://www.bt.com/helpSubscribe now: https://bit.ly/2qIe9W3Twitter: http://twit. Dial the toll-free number 1-700-555-4141. Mobile costs may vary. Sorry about your fault Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Call your mother's service provider and report the problem on her behalf. Use the search bar or check out our categories. Why is my landline not working but my internet is? . Check status Finding your landline number Look on your recent bill Call your mobile from your landline phone to see the number displayed Compensation for loss of service We know you need your broadband and landline to stay connected. WhatsApp us, The quickest and easiest way to contact us. What can I do? Fix a problem | BT Help If it is a cell phone, try calling a number in your contacts since you will not be able to hear a dial tone. Your booking reference number, your IMEI or your mobile number And your postcode Start tracking Your repair progress To track your repair, we just need two bits of information. Report a broadband fault online and well give you a Queue Jump repair hotline and PIN if we need you to call. Please enable it prior to continuing. Simply report a fault online and youll follow the same steps our repair experts would talk you through if you called us. Enjoy! Go back to: Email help. If you haven't already registered, now is a good time to do so. Run the same tests our experts use We could fix it while you report it Book an engineer when you need one Log in to report a fault Register for My Account Reporting a fault - what happens next Some models have a button labeled ringtone or something similar that allows you to toggle through available ringtones. BT phone line problems? Or if you dont have a secure online account yet, simply create an account. Fix a problem | BT Help Help and support Landline and Digital Voice Fix a problem What can we help with? Need to report a fault with your BT Business line, broadband, email or cloud voice service? Problem with BT Business phone line, broadband, email or a Cloud Voice service? In. How do I change the dial tone on my landline? Its the fastest way to speak to us exclusively available when you report a broadband fault online. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. Broadband down? You have had too many unsuccessful attempts to login. By phone 0808 1002440 Available 24/7 Free from UK landlines. The electricity in a phone line does spike to around 90 volts when the phone rings, which can give a mild shock. Our engineers are working on it and will check the connection between the telephone exchange and your home. Available 24/7, its quicker than calling. I cannot connect to Broadband. Video- How to test your phone line and check your telephone equipment View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Today there is major packet loss (25%) and slow throughput (150-228ms response time) on 166-49-214-198.gia.bt.net. If you still have problems, then post back here. If multimeter functions properly then the reading will appear on its digital screen and this will emit a beeping sound. Identity verification on any device using your present methods have been locked for 20 minutes. You will hear a recorded message that tells you the name of your long distance phone service provider. Please enable it prior to continuing. Try taking the battery out and then unplugging the base from the power and phone line. Home | About | Contact | Copyright | Report Content | Privacy | Cookie Policy | Terms & Conditions | Sitemap. Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking. If we need to send an engineer to get things working again, well offer you the earliest available appointment for the fastest possible fix. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We use cookies to make wikiHow great. Options. Fix a problem | BT Help Awaiting your device Device received Repair in progress Repair Outcome Despatch Its easy to put things right. Plus track faults, check your service, and more. Remember me ) Back Security Help Create one Quick links See all help > Sign up for BT ID > Having problems logging in > BT down? Current problems and outages When you run the tests online, well ask you simple questions, and let you know how well put things right. Ask questions and share tips with other people 24 hours a day. Make sure the phone cord is plugged into the correct port on your phone or device. Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. Login or sign up to track your faults online Fix a problem. Save time, do more online. Plug your phone or device into another wall jack that you know is working. But, given a phone number how do you know who the service provider is? Thanks to all authors for creating a page that has been read 114,434 times. My elderly mother's landline isn't working and she has no other method of communication. You can also go directly to a search engine and type in "Report a fault" and the telephone company name. Canoe123. Browse the forums or log-in to ask a question. It may be worth upgrading to BT Halo. To create this article, volunteer authors worked to edit and improve it over time. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Report your current BT faults and track any existing problems with your BT Products here. Which Teeth Are Normally Considered Anodontia? Please try after 20 minutes. EMMY NOMINATIONS 2022: Outstanding Limited Or Anthology Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Supporting Actor In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Limited Or Anthology Series Or Movie, EMMY NOMINATIONS 2022: Outstanding Lead Actor In A Limited Or Anthology Series Or Movie. You've disabled cookies on the browser. Enter the fault reference, service ID or phone number. Report a fault online for the fast way to get your BT Business service working again. TimesMojo is a social question-and-answer website where you can get all the answers to your questions. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Available 24/7Free from UK landlines. Get support from the BT community >. Login or sign up to track your faults online Login or sign up to track your faults online Log in Enter BT ID Password Show Forgotten your login details? BT Community Sign In to BT Community Username Password Keep me signed in Forgotten Username or Password? Please try after 20 minutes. If you hear static, noise, or crackling on one phone only, then the trouble could be the phone itself, a bad cable, bad filter, or the jack its plugged into. Unplug. If you do not have a clear dial tone, the problem is with the AT&T network. 2 Check your phone line for faults using an automated system if it is available. 2022 - 2023 Times Mojo - All Rights Reserved Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You'll find your account number at the top left-hand corner of your BT phone bill. BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). Reset, change or get help with your login details. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Youll get through to a repair expert to continue the progress youve made already. Public BT Wi-fi hotspots. Nothing should be left plugged in. The quickest way to get in contact is to use our virtual assistant. Problems and faults Contact Live chat, phone, or email Faults Orders Billing Complaints Close account Quick links Track a fault Set up or cancel call divert Using calling features Ask the BT Business Community Search all help Faults - contact options By WhatsApp Best if you're on your mobile. Book the earliest engineer for the fastest fix. You have been temporarily locked out. Find a hotspot and learn how to connect your devices. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Reporting network damage or health and safety problems BT Customer Support Phones. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). This article has been viewed 114,434 times. Phone BT Faults to carry out a Line Test, or report a problem with your installation. Fix BT Sport and TV problems | BT BT Broadband connection problems | BT Help - BT.com Fast. Please enable it prior to continuing. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Log in issues. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips.