Any product ordered from Sephora.com comes with a 60-day return policy that allows you to request a return for the product under certain conditions. If not they will still check it through on their system. Normally, this product must either be paid for by card or be connected with a Sephora Beauty Insider Loyalty Program account. All purchases made after December 2, 2022, will follow Sephora's standard return policy guidelines. Sephora's return policy is one of the best around! * No packing slip is needed if the Prepaid Return Label is used. Luckily, you can get free shipping if you spend over $50 (which we all know isnt hard to do). Another thing to keep in mind is if you paid with Afterpay or Klarna and are looking for your refund, it will be issued to your account associated with whichever pay-over-time service you used. The Sephora Visa Credit Cards will earn 1% back in rewards on purchases made at Sephora Canada stores and anywhere else Visa is accepted. Yes, Sephora has banned people (temporarily) from further returns. Refunds are processed within 30 days of purchasing your product. Hip2Save may earn a small commission at no extra cost to you via affiliate links in this post. Returns made 31-60 days after purchase will receive merchandise credit (you can also make an exchange). Your comment was sent and soon will be posted. Shopping for beauty products can be a hit or miss. This is great for makeup since its not a guarantee a product will suit you until you try it! So long as you have the required items, such as the receipt and your debit/credit card, returns are fairly simple. If you place your order in Canada with standard shipping, you will have six hours to cancel. Sephora/Kohls may modify or cancel offer at any time, in its sole discretion. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. General returns can be made by mail, in-store, or through certified third-party Sephora vendors. When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. 8. What if I want to speak to Customer Service about my order? Returns & Exchanges | Sephora I apologize for the disappointment this may cause and appreciate you sharing feedback with us. Although in unseen circumstances a policy like this can be helpful. Merchandise purchased at Sephora at Kohls locations or Kohls.com cannot be returned to Sephora locations or mailed to Sephora. Authorizations remain on your account for different time periods, but even if the authorization falls off, your order will still ship. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora. We would recommend every customer keep the purchase receipt safe with them. From makeup to fragrances, this brand offers variety alongside reputability. Online Shopping Safety Tips: 9 Ways To Protect Yourself from Cyber Threats! Buy an item on Sephora.com? Whether you purchased the wrong shade or you dont like the way something feels, you can risk-free return it as long as you didnt use a majority of the product. The authorization on my method of payment has fallen off and I havent been charged yet, but my order also hasnt shipped. This policy is also followed for sephora.com. Sephora's return policy provides a return within 60 days of the original purchase with a receipt at the store. What they mean by gently used is hard to say. Sephora not only accepts used items but also opened products. Yes, Sephora also allows you to make a return without a receipt. 3. Just use the return shipping label that comes with every order. If you do not have the receipt, you can return it for store credit. Sephora Return Policy Read This Before You Return [2023] get 10% off. Can I Return an Item to Sephora without the box or original package? Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. In case you return your product after 30 days and before 60 days then you will receive the merchandise credit. The same 60-day policy applies to online purchases. They closed their stores from April 3 till the governments new guideline for reopening. Can you return Sephora items after 30 days? Even though having your receipt makes the return process quicker and easier, one of the great things about the Sephora return policy is that they have a few ways of looking up your order. Products that were excessively used or damaged after purchase cannot be returned. Some may be curious about what Sephora does with returned items. Dont forgetthe higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details. It based on which source you have used. Sephora Return, Refund, and Exchange Policy - What You Need to Know Sephora's customer service line is (877) SEPHORA or (877) 737-4672. If I threw away the box can I still return something? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. How To Check Your Hobby Lobby Gift Card Balance Online & Other Questions Answered Here! Instacart orders are refunded to any credit card. Sephora changed the return policy for all purchases on or after August 28, 2019 from 60 days to 30 days in store and online! While many believe that the only reason you get banned is if you return something too many timeswithouta receipt, your account can get banned for returning products with a receipt as well. RELATED:Ulta Return Policy 101 (Including Tips + Hacks). Does Sephora Accept Returns After 30 Days? Desarai1019. A representative for Sephora has confirmed to INSIDER that the company monitors customer returns that are made without a receipt or other proof of purchase in an effort to stop people from abusing its fairly relaxed return policy. Whether youre looking to get a refund or exchange your product, weve broken down all of the details of Sephoras return policy in this guide. 4 Things You Need To Know About Sephora's Return Policy - SheFinds We may ask you for a driver's license or government ID to verify your identity. See Rouge email for full terms and exclusions. The best way to track the order is to log into your Sephora online account and click "Track Order" at the top of the page. For whichever reason youre unhappy with your purchase, weve read the ins and outs of the Sephora return policy. I received a piece of communication that states different Sephora Savings Event dateswhat are the true dates? Will my order still be shipped to me? If youd like to return by mail, youll receive a prepaid return shipping label. Can I combine my Rouge Reward, my Sephora Credit Card Reward, or my Sephora Credit Card first purchase discount with the Sephora Savings Event discount? We also offer Same-Day Delivery! If you received an order confirmation email, your order has been placed. Overall, its best to buy cautiously, be careful about returns, and do your best to keep your receipts (tip: take a picture or use a receipt tracker app). You can use this extended period for exchange as well. Can I get 30% off all Sephora Collection on top of my Sephora Savings Event discount?Although discounts cannot be stacked and you wont be able to get an extra discount on top of your 30% off all Sephora Collection, you will be able to use your Sephora Savings Event discount on all other eligible merchandise and get your 30% off all Sephora Collection offer in the same transaction. Typically, you can return the items that didn't meet your needs within 60 days from the purchase date. You cannot make areturn to Sephora after 60 days. Even so, once in a while you may come across a product that doesnt match your needs or expectations. Get the Lowdown on the Sephora Return Policy [Top Info] - DoNotPay Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. If you used your credit card, the refund will reflect on that cards account. If your order history can be found in the Sephora system, your order is eligible for the typical Sephora return and exchange policy. When it comes to Sephoras return policy on opened products, they are very flexible (as long as youre not repeatedly returning nearly empty products). Sephora Return Policy: Everything About Retuns, Exhanges, & More! There is no extension of the return-for-refund policy and no extension for purchases made after November 15th. thank u, loving ur blog. Rouge can shop early with their discount starting on Friday, April 14, while VIB and Insiders can shop starting on Tuesday, April 18. Similarly, If you take your online order back to a store within 31 to 60 days of purchase, you get a store credit that can only be used in-store. Yes, your order will still ship to you, and you will be charged when the order ships. Your email address will not be published. Can I return a Sephora item that has been used? Ive been guilty of being so confident in a product that I automatically throw away the packaging just to hate the product itself. Its overly-generous return policy keeps in mind the concept of trial and error. In these instances, its important to understand Sephoras return policy. Continue with Recommended Cookies. This is where the policy gets kinda awesome. Weve all been there beforewe find something online, purchase it, and then it arrives and its not what we wanted. Returns are ultimately up to the store's discretion. im not a fan of credit cards unless emergency etc. Customer service representatives at Sephora are available Monday through Friday from 5 a.m. until 9 p.m. Pacific and Saturday and Sunday from 6 a.m. until 9 p.m. Pacific. Once it has been done, youll get an email confirmation. However, their return policy is notoriously complicated and can be hard to understand for most. After reading this article, youll be able to shop with confidence and know exactly what to do if you need to return an item. Related: Online Shopping Safety Tips: 9 Ways To Protect Yourself from Cyber Threats! To return an item ordered on Kohls.com, please visit a Kohls retail store or follow the Kohls return guidelines. " We make every effort to accommodate returns, but a . The consent submitted will only be used for data processing originating from this website. Yes. The return policy at Sephora is standard in some ways and pretty awesome in other ways. You can make an easy return to Sephora. After 30 days, you will only be eligible for store credit or an exchange. As holidays can be tiring and this extended period gives you breathing room. They will generate you a prepaid return label. Many beauty products can be considered an investment, so its a relief to know Sephora has your back whether or not youre pleased with your purchase. However, Sephoras policy is much less forgiving during the holidays. However, they will not refund the initial shipping charge from the original purchase unless there was a mistake on their end. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. Sephora Return Policy - Does Sephora Accept Returns? - MUB Oh bummer! You can shop with your 20% off as many times as you likejust use codeSAVENOWonline. Luckily, this doesnt pose an issue with Sephora returns. What are ya waiting for?! This isnt true you can not return anything. Essentially, this just adds 15 days to the 60-day policy. You can always make a new account, but you wont be able to use the points youve racked up. Makes sense as Sephora cant resell those lipsticks. Online shopping is super convenient, all you have to do is click and chill! Manage Settings This article will answer your burning questions about the Sephora return policy. If you haven't purchased already, please check your expected delivery date at checkout. The Sephora return policy allows returns within 60 days. You can get banned from Sephora for a span of time for abusing the return policy. Remember, only unused or gently used products will be accepted for a return, with or without the box. The return process can be very challenging, especially if youre not familiar with the companys return policy. Once the order ships, you will receive an additional shipping confirmation email. Why does the status remain In Progress? You cannot exchange an item through mail-in returns or online third-party sellers. I earned Beauty Insider points on my purchase, but I need to return the order. Sephora's new return policy - Beauty Insider Community For items that you return in-store . Add your return label and drop off the package at a specified FedEx location. CA-Do Not Sell My Personal Information The safety of our distribution center employees and our clients is our top priority, and the workforce safety precautions we have implemented at all our facilities allow for fewer people than usual to process orders at one time. If not, package it in a padded envelope or box for safe transit. Hi @GreenEyedGirl107 I'm sorry to hear that! Sephora's return policy states that products purchased at Sephora can be returned within 60 days of your transaction. Save my name, email, and website in this browser for the next time I comment. Although, do not forget to keep the receipt with you. Is there a reason why the Sephora collection 30% discount wont apply to the favorites sets? Bring your Sephora original packing slip and the credit or debit card you used to place your order when you come. Because of this I called and chatted with a Sephora rep and was told that you can take home beauty items and give them a gentle test drive. Can I return an item to Sephora after using it? Ends Monday 4/17. Sephora will accept a return without a receipt only if the purchase is verifiable in its system. Yes, you can definitely abuse the Sephora return policy and theyre not a big fan of it. Sephora at Kohls/kohls.com: Must present coupon in store or enter code SCSAVEonline. Will I receive the exact samples I selected at checkout? Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items. Return Policy Merchandise purchased at Sephora at Kohl's locations or Kohls.com cannot be returned to Sephora locations or mailed to Sephora. Sephora often has free shipping promo codes, like FREESHIP, or you could simply buy $50 worth of merchandise and return what you dont want. If you are not satisfied with the product purchased, you can return it. VIB: You get 15% off Tuesday, April 18, through Monday, April 24. Yes, almost all returns to Sephora are free. All returns should include the original receipt for completion. Yes, Sephora does accept returns of the opened products as well. In Progress - means that it is being prepared for shipment. See Also: Making an ULTA Return? Just remember to bring your original packing slip and the credit card you used to make the purchase. Why cant I view the order I just placed in my Recent Orders? Theyre using a company called The Retail Equation to track all returns and take action if necessary. Sephora.com return policy. You can still get store credit, but you will not receive a cash refund. If its after 31 days, youll just get an online sephora.com credit. The sooner your return is completed the sooner you will get your refund. You can shop in store and online in the US and Canada, Sephora at Kohls stores, and online at kohls.com. Posted 01-22-2018 | Updated 08-15-2020. We like to reward our clients with extra savings, so keep an eye on Community and sign up for our emails so you get the latest news on our upcoming savings opportunities. Visit sephora.com/beauty/pick-up-delivery-options for more details and information. Make sure to keep your receipts! Any items purchased from Sephora.com or a third-party marketplace can be returned to Sephora within 30 days for a full credit or within 31 to 60 days for store credit. Does Kroger Take EBT? Can I return Sephora products without the receipt? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2011 - 2023 All rights reserved. Customer Service | Sephora Sephoras Customer Service team will be monitoring all questionson this thread. They keep track of this & will track your return history. Offer has no cash value and may not be altered, sold, bartered, or transferred. If you bought something from Sephora.com and want to return it, you can get your refund as long as its within 30 days of purchase. AddThis Utility Frame. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Sephora is a brand that sells high-quality, prestigious beauty products from various brands. Returns & Exchanges | Sephora Aside from the facts above, there are a few unknown secrets even some of their top shoppers dont know! Rouge will be able to shop April 14 through April 24, and VIB and Insiders will be able to shop April 18 through April 24. They have one of the most flexible policies. Required fields are marked *. There indeed does happen to be a Sephora exchange policy! If these FAQs do not answer your question, please hitReplybelow and leave a comment on this thread with your question. What if I need returns or refunds after the last operating day? Yup, its possible! If you return an item within 30 days, you will receive a full refund. Sephora will cover the cost of return shipping, but you wont get your original shipping charges back. We can always appreciate a good return policy, and thats exactly what Sephora has! Copyright 2000 - 2023. The refund will go back to the original payment source. Theres an unspoken set of rules when returning items to Sephora if you take back too many things too often, they might flag you and not let you make any more returns, but thats super rare. 7. Click hereto access Sephora's chat support Monday through Sunday from 5 a.m. until 9 p.m. Pacific. 10 of Amazons Best-Selling Beauty and Personal Care Items, Targets Return Policy Now Includes Drive-Up Returns (+ Everything You Need To Know), Tuesday Morning Closing ALL Stores (Shop Liquidation Sales Now). In addition, Sephora accepts returns on new or gently used products for a full refund, with a receipt, if returned within 30 days of purchase. Monthly Favorites: February 2023 Edition! Just use codeSAVENOWonline. Yes, if you return a Sephora product that you received points for, the points will be subtracted from your account. You can start and track your return by mail online. Partially Shipped - means your order will arrive in multiple shipments, and only some of those shipments have been shipped with a tracking number. If you make a return between 31 and 60 days after a purchase, you will receive store credit. Are there only going to be two seasonal savings events this year? How long do you have to return something to Sephora? Its not public knowledge how many returns raise a red flag. Be sure to bring your ID, receipt, and original payment source (e.g., debit/credit card) with you to ensure a smooth return. UPDATED 4/21: Sephora Savings Event 2023 FAQs Sephora Return & Exchange Policy. We all love Sephora, but there are definitely some holes in their policy that you should pay attention to. So if you regularly buy 5 lipsticks, take them home, try them, then return 4 of them you might get flagged. Check out Community's Favorite Product, Which Black-owned beauty and wellness brands do you want to see at Sephora? Add a Photo. Sephora 's returns policy for lightly used products is quite generous. This will certainly speed up your return process. You can use either the online process or simply visit the store. After you place your order in the US, you have one to two hours to cancel if you have FLASH shipping; you have 12 hours to cancel if you do not have FLASH shipping. You can return any new or gently used item from Sephora.com or a third-party marketplace back to a Sephora store within 60 days of purchase. If you purchased the product with a credit or debit card, you will need to present that card as well to complete the refund process. Sephora has a very straightforward return policy. Can I return a Sephora item that has been opened? Learn more here: If you have already purchased, you can reference your estimated delivery date in your order confirmation email or access the status of your order any time on sephora.com by visiting the Order Status page: Re: UPDATED 4/21: Sephora Savings Event 2023 FAQs, Re: UPDATED 4/11: Sephora Savings Event 2023 FAQs, Makeup Madness Challenge 2023: CHAMPION REVEALED! In how many days can we return the product? To return an item purchased at Sephora please follow the Sephora return guidelines. Therefore, you will not have to pay any shipping charges or handling charges for any location. Now that you know the Sephora return policy like the back of your hand, you can relax knowing its easy to get a refund for any Sephora purchases youre not happy with. If youve had the product for more than 30 days, you will only be eligible for an exchange or store credit. If the samples you selected go out of stock,you may receive different samples. All Sephora.com purchases and purchases of Sephora items from third-party marketplaces like Instagram, Google, YouTube, and Facebook can be returned for FREE (no return shipping or handling fees) to any of Sephoras locations for quick processing. An app that automatically saves your finds and helps you get back to them when youre ready to buy. All you need to remember is to carry your original receipt. When it comes to online Sephora returns, you can easily return for free to any of their in-store locations.