WebT.J.Maxx issued an update to their returns policy that states that if one of their stores closes down because of COVID-19, you can return the items to another store within 30 We are ripped off all the time by the same people. that "some" of our customers deserve to shop in. You're a cashier, ok. tj maxx needs to stop worrying that if a customer gets offended they might not come back, and start taking pride in their store and its merchandise. Customers must be clear what the retailers return policy is. This is the easiest way to avoid problems when making purchases. I took an item back without a receipt, it was a purse to be exact. We all know them by face and name and yet when they try to pull something on us the managers let them get away with it. Ha ha ha. Large conglomerates (Multi-billion dollar in the case of TJX NASDAQ trading at around $78 per share) have loss prevention peeps who don't chase down shoplifters to arrest them; that's not their role. We may save the store from losing money, but the LP department does not make the store a profit. Include the receipt and get your packing slip or shipping confirmation email from either inbox if you havent already. T.J. Maxx sells items at discounted prices so that customers can save money. People who intend to shop lift will continue to shop lift even if we provide good customer service. WebAll retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). Often times pants that are inside out. If you choose that option, you must use Marshalls shipping label and your refund will include a $10.99 deduction for return shipping and handling. What Is the T.J. Maxx Return Policy for Items Purchased Online? Can you return an opened fragrance at Tj Maxx? Privacy Policy. If you purchased something from TJ Maxx, whether online link to Zara Return Policy Without Receipt? GREAT WRITE-OFF. Again, customers must show a photo ID for these returns. If you dont have a receipt for an item that has gone beyond the 30-day window, your only hope would be to talk to a supervisor at a physical store. Information is accurate as of Dec. 14, 2022. if a customer does not have their receipt and does not have tags on the item, i will not return it. No, we don't have LP in our building but we customer service everyone of our customers and we know most of them by name or face cause we are a small community. Some of you act like you're shopping at Neiman Marcus spending thousands of dollars on clothes when you're complaining about wanting a discount because of a little stain that was probably there from before when someone like you dropped it on the floor and walked all over it. At least I am a key carrier, and if there is no one else around I am the one in charge. (April 16, 2022). TJ Maxx has become an corrupt inside theft ring from the top management on down. When you return to T.J. Maxx, you dont need to provide a receipt, but if you lose it, you will not be able to get it reimbursed. Before you buy anything off their website, you need to know that there will be exceptions to the return policy that will be stated before shipping. I did purchase other items and Ive purchased purses and other items on clearance before and never had an issue at TJMaxx. i would not want my children playing with their children. For more information, please see our TJ Maxx is not able to look up receipts for customers and they dont keep track of transactions per customer. Its very important to include a receipt and your packing slip or shipping confirmation email. I think perhaps the callers think we've a computerized inventory system - which we do for mark downs and returns, no doubt, for the items on a stock truck trailer -- but we don't for all intents and corporate purposes (which means, I don't know why we don't - we should, like Target and WalMart). Required fields are marked *. I usually tell the customer that I will gladly take the item off their hands. TJ Maxx will be more than happy to take an item that lacks a receipt, so long as you dont mind an exchange of equal value. Here are some of my favorite services, products, and Stores. 4. Yes. I have returned clearance items, and even items since sold out, with no problems. The Sierra Trader return policy means that all we risk to try something is the return shipping cost. Can I return something from HomeGoods to TJ Maxx? Yes, you can return something bought at a HomeGoods to a TJ Maxx. It may take a little extra time, though. I've been there all 3 times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Does Sams Club Take EBT in 2023? They are just as understaffed and busy as us. " card). What you can do, is instead of asking for a receipt right then and there, when you purchase the product, request to have your receipt emailed to you instead. However, TJ Maxx will accept returns in exchange for store credit after the 30 or 40 days have passed, as long as the item is in good condition and you provide the receipt. You should log on to your account and go to your list of orders. What can I do? Here we have the answer for you. I spend quite a bit of time matching a bracelet and cover up to it for my mother in law for Mothers Day. Swimwear and lingerie may be refused if the tags are not removed. Tj Maxx Return Policy (used, No Tag, No Receipt, Damaged + More) They work so hard. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But then again, I don't know why we even have one. this is one of the questions our readers ask a lot. I knew that they could take it back without the receipt and issue store credit. You essentially have it for as long as you have your email account and it remains active. away from a group of people with no manners, no consideration, no proper education or upbringing, no understanding of the mess they leave behind them and no idea how loathsome they are. AMEN! I'm a employ of Tj Maxx in Oceanside Ca. To return an item by mail, follow the instructions: Whether youre returning an item to Costco, Sephora, or T.J.Maxx, the processing is always the fastest in their respective stores. The company will offer you in-store credit or a refund equivalent to the items current value. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When my boss isn't working I enforce the return policy of 30 days and if no receipt then they get a return card and I don't care how much it is even if its an exchange with .50 left to purchase it goes on a return card. Lindsey is based in Morgantown, West Virginia. Our team of dedicated advocates aims to help customers find answers to their questions. Lindsey graduated with an MBA in 2009. When I have the cashier the purse, she calls for assistance from a senior cashier or supervisor maybe. i am not trying to get one by my customers, i am just following the words posted behind my back on the board explaining out policies. I had insurance through my company. Return I think it's hilarious when people call citing the description of an item (of hundreds) with maybe the style number -- like I'm going to sift through ceramic dish stock all day. When stores start being rude to customers, more often than not they are about to go out of business. Your email address will not be published. Every I've talked to tell me it was my responsibility to get my health insurance papers. Both businesses accept returns within many days of purchase. and that other people handle and sometimes purchase and take home. TJ Maxx Return Policy So, what is TJ Maxxs return policy without receipt? It wasnt there. There's nothing we can do but just let them do what they want, and we get in trouble for what they(customers) do. Although T.J. Maxx does its best to make shopping joyful for everyone, folks occasionally take advantage of their liberal return policy. Can I Return Used or Damaged Items to T.J. Maxx? A few months ago, we got in a huge amount of Ed Hardy and Juicy purses and, of course like idiots, they put it right next to the door. I do not no know about expensive colognes, I'm broke. Of course, there will be exceptions to the return policy, but they will normally be explicitly stated before shipment so that no one takes advantage of it. I WILL NOT take back anything. I blind bought a fragrance at TJ Maxx. I gave her my resume with references and never heard anything. If you purchased a gift card, you must present the original gift card on arrival. You cant use your gift card for any purchases involving shipping, or items that are not available in an Illinois location. Customers will not be allowed to return or refund beauty items unless they are unopened, tamper-proof, or have their seals intact. TJX Companies, the parent company of T.J. Maxx and Marshalls, owns both stores. Our customers know we don't have any security in the store and always know how many people are working and where we are when the time is right. I couldn't have said it better myself. The managers are greedy and selfish. This review was chosen algorithmically as the most valued customer feedback. you are disgusting and vile. WebIf you wish to cancel the transaction you may return any item that you purchased at any TJ MAXx store within 30 days from the date of purchase without a receipt to the store where the item was purchased. T.J. Maxx- 1. See Also: Target Return Policy: Hacks to Make It Work For You. I removed and to clarify the sentence. TJ Maxx is a discount clothing retailer, which makes them avery popular option for customers who dont want to pay premium prices for premium brands. Are There Any Exceptions to the T.J. Maxx Return Policy? But my boss will on anything because he says it keeps them happy and the complaints down. But adding fees for online returns could risk alienating customers, the report says. I have tried to tell my managers that I am sick of this. Of course, you always have to worry about the overall price of your item going down in the interim. TJ Maxx doesnt specify how often you can do this before they will refuse you but you can expect no more than five times in relatively short order. hell, i dont want them breeding. I understand where you're coming from. Maybe others will stop forward in my area with stories If they are experiencing this to? It was truly informative. I understand that most of that stuff is secondhand and offered at discounted prices but no one wants secondhand service.. That is what I received at the Conyers Tj Maxx. If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions. This is a huge pet peeve of mine. You can exchange the object if it is in its preliminary condition. because at tj maxx, they dont care if you waltz around the entire store, with your little dog on a leash. Have a Merry Christmas and hang in there. 10% off is maximum. Cookie Notice Many customers have claimed that even if an item has been cleaned, TJMaxx will accept a return even if it is in pristine condition. Contect us here. What truely infuriates me is that they will ask you to do this when there is 10 ppl in line at customer service and you are the only person ringing there. you make me ashamed to be a customer at tj maxx. You can find the full returns policy on the TJ Maxx website. How Long Do You Have To Wait To Get A Refund? That lady came over and asked me when and where I bought it and I told her that it had been a while but I purchased it there and I didn't have the original receipt. A link to the confirmation email will be sent to the email address you provided when completing your order. They've been swept because an employee that is often stuck working there has bought not onebut two brooms and two dust pans so far so she can sweep it. We also have the latest information on return policies from other major companies, such as eBay, Target, and Walmart. I was a coordinator for Marshalls and was repeatedly harassed by management for 2 year before quitting. Final sales are generally steeply discounted items and there are no returns on these as they are heavily discounted for a reason and TJ Maxx isnt going to make any money on the return side. For instance, if you purchase an item for $25 and, by the time you return it, the item has dropped to $19.99, you will only get $19.99 for the return. I'm a customer and I go to the Tj Maxx in Conyers, Georgia. Can I Return an Item Without a Receipt at T.J. Maxx? Someone please, any advice? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (all You Need To Know), Does Walmart Own Dollar Tree? Handling an online return costs retailers around a fifth of the original order value, they said. No. I say let corp. fire me for doing what the say the rules are. The complaint has been investigated and resolved to the customers satisfaction. there are some good customers. Returns and exchanges are also possible at the store, saving shipping costs. Then, while utilizing your product credit, youll have to establish your identity again. Also when our TJ Maxx changes any rule, we are expected to know it even if the manager doesn't explain it to us. They most likely do not have it or they will put us on hold for 20 min and say the don't have it. I believe the writing is on the wall. Employee and customer. You will be asked for this document again when you need to complete the transaction. To see all my of most up-to-date recommendations, check out this resource that I made for you! TJ Maxx return policy for online purchases. Days of purchase at occasion gowns is online purchases has original form. RARELY do our management encourage us to reach out to the customers. At least you have some sort of security. WebReturns and Refunds - Customer Services - TK Maxx UK Free Click & Collect over 50 Free Standard Delivery over 100 Home Returns and Refunds - Customer Services how dare you treat merchandise that DOES NOT BELONG TO YOU like trash. I just can't wait to graduate from school to get out of this crappy job. There are those who are very nice but we associates mainly deal with pompous ###s who demand having it their way. I want to scream at them when they make messes, is this how you keep your house? lest you be mistaken for the filthy pigs that frequent the santa clara store. We hardly get any appreciation for all the hard work we do. I actually gave my resume to one of the managers at the store who kept asking me if I wanted to work there because, at that time, going to TJMaxx was my total social life (and really still is). It's insulting. I love fashion so much that I would have loved to do this and the next time I go there, I will ask her about my resume if I run into her or, better yet, I will ask the male manager who seems very nice to customers. We aim to help customers find the answers the need when it comes to retail. The use of the comma in the second sentence is incorrect. And if we ask that customer to leaveWe get written up for it. of course, but they have been overshadowed by the stench of you. But since you get mad when markdown cycles are explained to you, I have to lie. Why are we even complaining here? What Is the T.J. Maxx Return Policy for Items Purchased Online? WebTJ Maxx and Marshalls will accept online returns bought October 9 - December 25 until February 3 -- about a week later than usual. Generally the return fee is taken off the refund and customers can return items in-store for free. I guess it isn't his fault, corp. does not care when we were in the right, if a customer complains, there will be hell to pay. Worn clothes, stuff from other stores. TJ Maxx does not store any type of receipt information at all. Furthermore, they will restrict the number of transactions per individual within one hour. We do offer gift card refunds in some cases. Not anymore though because all I got that day was side stares from the cashiers and even a few giggles. Don't test the makeup. Our rules do change weekly, we're as bipolar as you. That was awesome! We don't have any legs to stand on, we just have to do what makes our customers happy. The sales associates have to do their part to prevent theft too. Generally the return fee is taken off the refund and customers can return items in-store for free.