Save my name, email, and website in this browser for the next time I comment. VISIONWORKS - 20 Photos & 90 Reviews - 1101 S Canal St, Chicago - Yelp Get buying tips about Glasses Online delivered to your inbox. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Tell the customer support representative about your issue. Teleview appointment? Really? Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. Price paid Frame finder: What Is The Return Policy of Visionworks? Usually lenses have one year, frames one or two years, accessories one year warranty. She just repeated herself that they tried to contact me. The Return Policy at Visionworks can assist you in returning your products. Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism BBB Business Profiles are subject to change at any time. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Replacement products will be shipped at no cost to you. I was recently at the Visionworks in San Tan and had the best experience. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. Keep in mind that the time can vary depending on the type of refund. to get the information you were looking for! Return Policy - davisvisioncontacts.com Free 100 Day Returns Guarantee | Vision Express You have two choices when it comes to returning the item. What's included in the 2 for $79.95 deal? God bless and I hope you take my advice go to visionworks. All TVs over 26" include in-home service. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. I was not able to reschedule these appointments. The workers were quick and knowledgeable. They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. They gave me a refund right away, so I have no complaints about that. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. You can replace your purchase in-store or over the phone. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. All returned items must be in new and unused condition with original tags and labels attached. America's Best offers a 30-day return policy for glasses as long as you have your original receipt. Will not answer the phone. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. She said she would have someone from lab to call before the day was over that was 4/3/2023. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. First they totally ruined up my appointment. I always have a hard time deciding which frames. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. This place (Latham NY office) is so slow. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. This was very uncomfortable and kind of rude on their part. We had attempted, but were not able to reach ********* by phone previously. Required fields are marked *. Stock up on accessories: I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Your email address will not be published. Address your return to the address listed on your invoice. Yes absolutely! 160 Reviews of Visionworks.com - Sitejabber Today, Jan 16, store called again lab sent one found frame to Schert lab. Visionworks sales |60% Off | May 2023 - Coupert The returned pair of glasses must be in new and original condition. Find Out HERE! Return policy When the glasses came in they were not the glasses I ordered. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Resolved "Vision works employee scratched my lense.". Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. I am furious. Can you return them? I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! We all intended to buy glasses. It would appear something is wrong. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. I once again call and she says there is no order. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Can You Return Prescription Glasses? Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Where can I request not to wear a face covering? The lab stalled because they lost the frames I provided. TIA. How do i get a copy of my bill from the last visit? So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? After 4 return visits, my prescription was still wrong. One doctor said everything was under control and the second said my eye was bad. Visionworks doesnt specify how you can return items you are dissatisfied with. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Not only did the measure and then make my glasses incorrectly. We do not apply a refund credit to your new purchase. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. You wont get them for MONTHS! The staff names were Shenita, Mary and Dustin. Is there a return policy for eyeglasses? All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. 70% Off Visionworks Coupon | Verified Promo Code - May 2023 - Couponannie I never hear back from them. To reschedule to an appointment that actually makes sense. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Also, Check out Visionworks Return & Exchange Policy. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. Does Visionworks Offer Free International Shipping. I actually had left America's Best. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. I finally found what I wanted and after $300.00+ bill with my insurance I left. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. Costco Optical's return policy is a little more complicated than that of similar retailers. Yes, Visionworks has an exchange policy for its clients. I have tried to visit this store 3 times. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. Note that complaint text that is displayed might not represent all complaints filed with BBB. I was told the lab LOST my glasses! I've been a patient of vision works since the early 90s. All featured frames come with a one-year worry-free warranty. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. So, why hasn't someone tried to call again? I had issues getting the prescription and he and his staff helped me to get the correct drops. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Unlock for unbiased ratings and reviews for products and services you use everyday. Please also share your experience in the comments section so that other customers can benefit. No explanation - no eyeglasses. I feel this company will not last long as their reputation and history is awful. I emailed customer service and told them the reflective coating on my new glasses was not performing.They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. Our content is intended to be used for general information purposes only. We value your privacy. Its February 2nd and I STILL do not have glasses! I was then, redirected back to ************ City location by the person from the Woodmore location. Visionworks Return & Refund Policies. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. After 4 return visits, my prescription was still wrong. I had told him I get ocular migraines and was having a slight one and he truly made it worse. Initially they were unable to figure out what to do with my insurance since it's tri care through the military. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. Disappointed. Tomorrow I will have to call corporate headquarters to see if they can help us. They have to do some digging and get back to me and then they never get back to me. I just can't say enough nice things of the help I received. I asked if I could upgrade the glasses and was denied. Rochester, MN store. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. That star should not be here. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. Picked up glasses when quoted. And generally had good experiences. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . The replacement will ship within three business days following our receipt of your return. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. Allen H & Jill Y. The quality of visionworks products is terrible! Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. I returned after 3 days - wrong prescription - told it was my fault. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I did not very much care for the attitude that I received as a customer over the phone. Eyeglasses must be returned in the original packaging and in saleable condition. Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Can you imagine that. My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. Support . Refund is issued based on the value of the merchandise returned. Quality of the product purchased. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. Payment#: ******* No return phone calls, emails, voicemails. I have been sitting here and it's after 215 pm. We dont recognize that sign in. Is this what the medical/vision facilities have come to. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. What is Visionworks doing to help prevent exposure to COVID-19? Find an eye doctor and schedule an eye exam at a Visionworks near you. Upon entering the store EACH TIME we were left standing there unacknowledged by anyone. The worst customer service ever known in the history of eye glass wear history. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. The young lady was very helpful. 195 complaints closed in the last 12 months. Reset your password. Visionworks has stated that their refund time frame is around 30 days. Find out how we combat fake reviews. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. I had three pairs that I wanted to exchange. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. File a complaint. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. You can take your item or items directly to a Visionworks center to initiate the return process in person. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. I bought two pairs of glasses, buy one, get one free. Asked me to call corporate line. Shop at your own risk. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. I would also appreciate someone contacting me with an explanation. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. Walmart Vision Center: Services, Products, Pros & Cons - Healthline