Take Advantage Of Depop Seller Protection, Best Way To Manage Returns & Refunds On Depop, The Bottom Line: How to Cancel Depop Order, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? How to Refund on Depop? Complete Guide 2023 - After SYBIL Just because they are optional though doesnt mean you should just skip past them. Ensure to ship orders to the address on the Depop receipt. 1. Things To Know, Does Face Waxing Loosen Skin? You can also describe regular items to fit trends (although remember to be honest). As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. This is because stock photos are already created for marketing purposes. Depop deducts a 10% charge automatically for all the sales you make. Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. You are viewing the PayPal Community Archives. Tap. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Make sure the lighting is ideal so that the clothings colors appear true. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. Its important that buyers receive the item they anticipated when they placed their order because a good description of your item will determine their expectations. 8 8 Related Topics Display the object from all sides and in close-up shots. Can't refund fully? Before you sign up for a Depop account, carefully read and understand their terms of service, especially the associated costs, to avoid any disputes in the future. Enter your First name, last name, billing address, and tap on Next. This will help buyers see how they can use your items to keep up with trends. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. You are viewing the PayPal Community Archives. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. Remember to answer them in a timely fashion and honestly. Hi, I've made a trial purchase on Depop. This is where DoNotPay comes to your rescue. Facts to Know, How Long Does a French Manicure Last? Follow the instructions in this article and start selling your own products on Depop. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Depop has made itself known as the fashion marketplace of Gen Z. Use tracking on your items, so you have proof of confirmation for shipping and delivery. Marissa is a lifelong writer with a growing love for social media. Follow these steps when you want to create a Depop listing. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Selling your items on Depop is a simple process. Facts to Know, How Much is a Gel Manicure? Lets dive right in. The key difference between Depop and these other platforms is its user base and social media-like structure. To send a partial refund, switch to the 'Partial refund'-tab and type in or select the amount you'd like to refund. Your item is listed on Depop's prohibited items list. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. By browsing this website, you consent to the use of cookies. Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. All while being more cost-effective and sustainable than traditional shopping. Go to your Profile > Receipts Select the transaction > Then scroll to your Purchase Receipt Beneath the Payment sent, you'll see 'Paid [amount] with Depop Payments/Paypal'. You can also use DoNotPay to solve the following: That's it! Here we will explain the return and refund process for Depop and how to prevent them initially! Or, do you have a collection of handmade products that you'd like to start selling? Answered 2023, Can You Get a Gel Manicure While Pregnant? Write a bio about your shop and what youre selling and tap on Next. Depop is a website and mobile app available in over 150 countries with over 26 million active users. I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. If you arent sure about the items authenticity, do extensive research on it. Readers like you help support MUO. All you have to do is sign up here, and we will text you the link to the app. Arranging a return is easy. To keep the Paypal fee from being forfeited and to ensure that you have Depops Seller Protection, we advise using Depop payments. OneShop is a financial technology company, not a bank. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Sending depop refunds any other way can be a sure-fire way to get scammed. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. Aside from dodging copyright issues, posting the actual photos of your item also help set your buyers' expectation. Using a tracked shipping method is the ideal way of sending your orders. depop refund - PayPal Community Submit your case! Facts to Know, How Much is a Gel Manicure? Link to your social media account and tap on Next. Outside of the platform, your transaction was completed. Learn more about returns and refunds - Depop help GB However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Although it is not as simple as going to your shopping list and canceling your order in this application because they are individual sellers. Tell her to send it back FIRST then you will refund minus your fee. More on this later. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. Depending on the buyer's dispute, you may give them a partial or a full refund in your app or with the help of Depop Support. Refund failed. Follow these steps: Ensure you have a strong case for an appeal. Depop is a website and mobile app available in over 150 countries with over 26 million active users. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. Here are some of the most important things to keep in mind when listing on Depop if you want to avoid having a buyer request a return on your sold items. Wait for a response from the support team. Depending on the seller, you may have to pay the shipping cost. Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. Fill out the basic details and then click on Next. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. For more Depop information, continue reading: Depop orders can be easily canceled, of course. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. They can therefore enhance the customers visual experience. So depop says if you press an in app refund button, all the fees will be refunded in automatic. Your email address will not be published. Your transaction was made outside of the platform. Hi, I've made a trial purchase on Depop. ?The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source. Make sure your items are tracked so you have evidence of delivery and shipping. As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c. If accepted, you still have to follow the checkout process to actually purchase the item for that price. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. How To Prevent Returns & Refunds On Depop? Avoid disputes on your items and get your Depop account in trouble. Always ensure that your item is authentic before claiming that it is. So, to avoid refunds, always describe your items fully in your product description. The buyer said the item is 'not as described' - Depop help GB Each has a seller guideline to follow along with Poshmark, Mercari, Tradesy, and many others like Depop. As a result, you will lose out on the service fees charged by PayPal. . Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? To send a full refund, follow the steps for 'Full refund'. However, you can create your account through the Depop app as well, as the process is the same. Use natural lighting to avoid over-exposur or soft light boxes to find the perfect level of lighting. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. When a customer receives your products, you want them to be exactly what they were hoping for, creating excitement in them. . Step 5: Log in to your PayPal account. You must conduct a search for the specific transaction that the buyer made on the Summary page. Since there's no way you can avoid Depop fees, your best bet is to appeal for the fee waiver. Offering free shipping is a plus, too, if you want to sell your item faster. The benefits of accurate descriptions are numerous. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Required fields are marked *. Copyright 2023 Shift4Shop. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? With millions of users and a unique angle to resale, Depop can be a great tool for fashion enthusiasts, vintage collectors, and thrifters. Your item was as described, but the buyer changed their mind. If you, as the seller, agree to the refund. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. However, shipping with Depop can be expensive. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Even the posts/listings themselves resemble the layout of an Instagram post. You may not have the time, patience, or knowledge to do it yourself. It is completely normal for you as a customer to occasionally want to cancel an online order. There are very little limits to what is bought and sold on Depop, except for illegal and dangerous items, of course. Things to Know, Are Nike Blazers True To Size? To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. FAQ - Debob | Depop Bot Tap > tap All sold items. While some use stock photos, it is always a good practice to use yours. Your product is on Depops list of prohibited items. the seller and I agreed that she will refund me less the purchase fee. If you, as the seller, agree to the refund, then you will give the refund to the customer. Anyone? Here's everything you need to know about it. Do you think the refund went to your paypal balance for some reason ie was declined by the bank and bounced back? Depop charges a 10% commission for every sale made through the BUY button. While it is also important to know how to refund on Depop if you get unsatisfied items. With a website and apps available on both iOS and Android, Depop promises to be an online shopping (and. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. She wants a refund and had said they I have to cover to postage for the return? If you feel that the Depop fees are too high for your transaction, you can write an appeal to the company. These things might be a waste of your time because every second a listing is shipped back to you is a second it loses its chance to sell again on Depop. Step 4: Tap on 'Connect PayPal'. The answer is yes! Display your item from all possible perspectives. Inflation is a standard economic process. If your case is convincing, the support team might waive the fee for you. Keeping up with trends may help you sell more items on Depop. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Every online retailer has a reliable process in place for refunds and orders that are canceled. Any other method of sending Depop refunds can be a surefire way to be conned. Sit back and relax while we do the work. To do this, it is your responsibility to ensure that they don't encounter any issues with the item they ordered from you. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? We will also give you some tips that VERY FEW sellers know to deal with returns (You need to read the end). Step 2: Add a photo/logo that represents your brand and tap on Next. The right price for your product does not, however, require you to sacrifice your income. Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. While you can ask your buyer to pay you outside the Depop platform, it's not a safe way in case the customer decides not to pay. When it comes to print-on-demand service providers, we recommend Printful and Printify. Items sold via PayPal follow a different way of solving the dispute. For example, you can raise your concern if the buyer asks for a refund outside Depop and charges you the fee. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. I don't know what to do next. Unfortunately, there is no way you can avoid Depop fees. Before making a purchase, the buyer should be provided with all the information they require in the product description. What Are Riding Boots? When you follow the policies Depop has set out to be qualified to receive protection, it will come in useful in situations like refunds or other disputes. This is due to the fact that stock photos have already been produced for advertising. Follow the three tips listed below to help prevent return requests and increase sales! What is a Midi Dress? And you should be clear about how to cancel a Depop order after reading our guide. Jan-02-2021 09:25 PM. You can also choose a fair price, but let your customers know that you accept offers in addition to that. In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. In other words, send the refund using the methods weve already discussed and nothing else! Congratulations! Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. No, You Don't Have to Pay Depop Fees - Here's How. Include product keywords to optimize for search so that people will find your listing. Dropshipped print-on-demand products must use a design created by the seller. To guarantee that a photo is the right size, take it in square format. You must follow selling regulations as a registered business using Depop.