Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Apple contact details are available here. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. To start the conversation again, simply You cant do this if youve already made a claim. The services will be provided with due care and skill. This is because you first have to prove the fault is not down to you. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Please tell us more about why our advice didn't help. JJ_Egan Forumite. You can ask the customer for proof that they bought an item from you. Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. Oct 28, 2020. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Your Hardware Warranty - Apple The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Claim using a warranty or guarantee - Citizens Advice However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. The customer can still reject the item after its been repaired or replaced. Refunds. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? They have another 14 days to return the goods once they've told you . All rights reserved. What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. EU consumer law 6 year warranty - Apple Community You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. Has anyone use the UK's Consumer Law? | MacRumors Forums KillerMrSingh, User profile for user: The consumer law only applies if there is a manufacturing defect. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Well, yes, that's not a lie. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. Other EU nations may vary. Its a question that many people ask, so its good to be able to clarify exactly what the position is. Currys rejected this claim and told him there was no such rule. The services will be provided within a reasonable time. I have read somewhere that they will only change the battery, for example. 87. Looks like no ones replied in a while. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. This means that we may include adverts from us and third parties based on our knowledge of you. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. To start the conversation again, simply Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. #8. We are all just volunteer Apple product users here, from all over the world, just like you. Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Mix of information in the above replies, most of it accurate but a quick reminder :-. I have the original purchase receipt MichelPM, call A forum where Apple customers help each other with their products. There are some flaws with your argument: 1. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. A reader tells me about a dispute with Currys over a TV bought four years ago. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Copyright Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. when you have to offer refunds and accept returns. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. What does it mean to have power of attorney? If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. New comments cannot be posted and votes cannot be cast. 2023 A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. The manufacturer has to perform a repair and document the repair. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple.